ingenico support phone number

Ensure that all of the cables are connected and the battery pack is connected. Ingenico - About - Ingenico Support Ingenico Last name *. Ingenico ePayments service representatives are available 24 hours a day, 7 days a week to answer your questions in a variety of languages. Subscribe to our email alert to be notified of our upcoming press releases. General Sales +1.888.845.9457 tel. If you purchased a charging base, plug the charging cord into the port on the base and place the card reader on the base to charge. Ingenico iSMP4 User's Guide | CardPointe Support Center Resolve issues related to your Ingenico Smart Terminals in no time. Call +31 (0) 23 808 00 33. +1 (888) 900-8221 TempusPayment | Ingenico Device Support Directly connected to Bolt via a wired Ethernet connection, the device protects your transactions with a powerful combination of EMV technology and point-to . Contact Support. How to update your card machine settings - Help Centre The most common terminal used by customers of Worldpay is the Ingenico iWL250 (click to download the manual). The Ingenico ePayments team is happy to assist you. Access to your transactions. Post-Sales Services & Support. Access Monthly Statements, Reports and Manage your Moneris Account all via Moneris' online merchant portal. Press 'Enter' at the 'call to GEMs' prompt . Services and Support/ Customer Care Program. Ingenico support. Worldpay & Ingenico Troubleshooting Errors and Comparisons ... Your transactions do not reach PayPal. +1 877-754-7878. . contact our 24/7 Merchant Helpdesk on 1800 230 177 to have Wi-Fi 1 enabled. 1. We're always happy to help. 1 (678) 456-1200. It's flexible: Adapt the payment page with countless possibilities for visual adaptation! We are happy to provide you with multiple "Contact Us" options so you can choose the one that is most convenient for you. These instructions are applicable to the following stand-alone, countertop terminals: Ingenico ICT220, Ingenico ICT250, Ingenico Desk 3500 Paypal. Instructions for Ingenico terminals (GEMS) At the home screen, press 'Menu' twice. Contact us - Ingenico ePayments Merchant. If you are still having issues, contact our Technical Support Team. 24/7 Consumer Support. Refund amount cannot exceed the original sale amount. Production account login. Connected directly to Bolt via a Wi-Fi connection, the iSMP4 protects your transactions with a powerful combination of EMV technology and point-to . Worldpay has a relationship with Ingenico that was extended in 2016. 3. Merchant Direct. By working with Ingenico, you can pick the solutions that best fit your needs and customize our services to either outsource fraud management functionalities or keep them in-house with our ongoing support. Primarily tasked with boarding merchant accounts. Email *. If you are unsure how to do this with the PIN pads that you are using, contact Datacap support. Using our internal PayPal simulator, you can perform test transactions with PayPal from your test account. They meet the latest security standards and support any cashless payment method. Let us help you make sense of each device. . Support for Ingenico ® Smart Terminals. Deposits are subject to limits, verification . Datacap Systems, Inc. 100 New Britain Blvd. Solutions with Antimicrobial Product Protection. Unplug the power for your device and wait for 10 seconds. About us; Contact us; Office locations; Follow us : I have a support question. Learn more about us. Canada Sales Tel. To create payments, you need to link your server to our platform via one of our integration modes. Have your Router/Network Name (SSID) and password ready (PSK). Help Desk Services. Swipe your supervisor card or key in your supervisor password. Fields with an * are required. If you require technical assistance with an existing account, please call our 24/7/365 customer service line 1-800-725-1243. If you have any questions or need assistance, please go to the support page. 1.888.995.1998. Your company has made a significant investment in its network of payment devices. We have you covered with our product support pages. Hours of operation: Monday - Friday 8:30AM to 5:30PM EST. Our Hosted Checkout Page is the ideal solution to offer your customers online payments in your web shop. Ingenico will never ask you to disclose your personal financial data or other personal information (password, credit card number, bank account number, etc.) ePayments. Accept credit card payments in the USA, Germany, Austria, and Switzerland with Ingenico (Ogone). My Ingenico Lane 3000 isn't turning on. Our offer is driven by three brands. If your device isn't turning on, try the following steps: Make sure the USB cable is fully inserted into your device and your POS. by email. Contact Us. Scroll down and select 'Function'. Company Name *. I'm a developer or integrator. UK - 0800 103 2959. Ingenico. Ingenico support . Email Us. ROI - (01) 696 8393. Make sure to contact us if your transaction decline rate is above average. Help, support and who to call so you can make the most of your merchant terminal. form-id *. Self-Service Solutions. Create a TrustedCare Ticket. Ingenico. In order to properly route your request, please choose an online form below. By clicking on the "Submit" button, you consent to the Ingenico Group companies processing and using your personal data . Ingenico offers advances payments services dedicated to online and mobile commerce. Contact Us. Directly connected to Bolt via a wired Ethernet connection, the devices protect your transactions with a powerful combination of EMV technology and point-to-point encryption (P2PE), making each . Ensure that all of the cables are connected and the battery pack is connected. To order a new terminal or to add PIN debit support to your account, reach out to your Agent or contact CardPointe Support. Sales Tel. Entering your phone number will faster our local teams to contact you. Canada. As a global leader in seamless payments, we provide merchants with smart, trusted and secure solutions to empower commerce across all channels and enable simplification of payments and deliver customer promises. I'm a developer or integrator. Ingenico support. Allow free traffic between your server and our platform by following our Firewall documentation. Ingenico Troubleshooting. Contact us. Country *. Ingenico provides merchants with a comprehensive range of centralized and secure in-store transaction management services. If you have a speech or hearing impairment, you can call us using the Relay Service by dialling 18001 followed by 0345 702 3344. Payments Platform as a Service. If you have any questions or need assistance, please visit the support page. It comprises the following legal entities: Global Collect Services B.V., Global Collect B.V., Ingenico Financial Solutions SA, Ingenico e-Commerce Solutions SRL, Ingenico e-Commerce Solutions B.V, Ingenico e-Commerce Solutions SAS, Ingenico e-Commerce Solutions GmbH (DE), Ingenico e-Commerce Solutions GmbH (AT . Call us on 0345 702 3344*, or request a callback below. Try plugging the USB cable into a different port on your POS. Our dedicated support team is on hand to help. Contact Us - talech Support Options Maegan T Updated September 06, 2021 13:44. Still need help? Technical, sales and customer contacts. Bambora: +46 10 - 106 60 00 Verifone: +46 8 - 566 287 70 Babs Paylink: +46 8 - 691 69 00 Adyen: + 46 8 - 408 39 298. PIN Pad Support Topics and Resources for the PIN Pads we Support PIN Pad Interface Settings EMV Parameter Download Ingenico Screen Calibration Get to know the EMV PIN pads we support All Countertops Signature Capture Mobile Tablets Add-ons Unattended Ingenico Link/2500 Ingenico Move/5000 Ingenico iSMP4 Ingenico iWL 258 Ingenico iCMP Ingenico Lane/5000 Ingenico Lane/7000 Ingenico […] Calls may be recorded. mPOS Card Readers. I'm a developer or integrator. We provide a fully end-to-end solution, from Distribution and Estate Management to Warranty and Service and full Contact Centre Support. 2. The Ingenico iSMP4 is a lightweight, Wi-Fi connected device that makes it easy to accept payments on the go, including MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments. Try to reconnect after rebooting. Press 'Enter' at the 'accept connection method' prompt. Follow. . View reporting. If you have done all of the above steps and been in contact with Sitoo Support, without successfully resolving the problem, contact your card terminal provider. Please fill in the form completely, as it helps our experts to process your enquiry as quickly as possible. Login to your Ingenico ePayments / Ogone Production account. +001 800 3800 0038. 1. Smart POS. Email: [email protected] mPOS EMV SDK. / We're here to help. Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. Contact Us. Ingenico Group is shaping the future of payments for sustainable and inclusive growth. Since October 28, 2020, Ingenico has joined Worldline. In order to properly route your request, please choose an online form below. Customer-Facing PIN Pad The Ingenico iPP315 PIN pad is now available for Desk 3500 and Desk 5000 CardPointe Terminals. Contact Support. Ability to create and manage client profiles, merchants, and submerchants. Company Name *. The Ingenico iSC Touch 250 is a customer-facing, color touchscreen device that features signature capture and supports MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments. Access to full function of all other roles. Call Us. If you are an online shopper, please contact your webshop directly for support questions or start already reading our shopper FAQ. Stands & Accessories. We outlined how to do this for Ingenico PIN pads in another blog post. NAR Tech Support Help Desk Tel. . 855.554.6179 support@1stmile.com. Last name *. Combining the latest in customer contact centre technology, Ingenico can support all contact means from social media to more traditional telephone based service talech Support Team is here for you 24/7! Unplug the power for your device and wait for 10 seconds. For all inquiries about an online purchase, please navigate to the Ingenico support page: Ingenico support. Our .NET SDK is the ideal solution to connect to our platform. Mobile POS terminals have evolved from basic payment . Chalfont, PA 18914. Mobile Solutions. Tap Issue Refund to open the Refund Amount dialog. The Ingenico iPP320 & iPP350 are customer-facing, countertop devices that support MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments. When you lose WiFi connectivity or the application notices poor reception, you'll be prompted with the following message: If you choose to continue working Offline, the application banner will now keep you notified that you are in OFFLINE MODE on all screens, as shown below. View product specifications or download Microsoft ® Windows ® compatible device drivers for your Ingenico smart terminal. Contact Us. Ingenico Direct offers SDKs that wrap the RESTful API and make it even easier to integrate with our platform. Ingenico ePayments refers on this support site to our e-commerce service offer on the Ogone Platform NOTE: This document only applies to customers in the United States who are using iClassPro Payment Services. Log in to your PSCS account to request an after-hours support call. If you are looking for Ingenico's Support phone number, call 1-800-435-3014. Designed to help you expand your business and better support your customers, our global PartnerIN Program provides technical, business, and go-to-market resources. Services include: Key in '81' and press 'Enter'. Terminal screen not lighting up - won't turn on 1. Introduction. Ingenico support . Try to reconnect after rebooting. Your company has made a significant investment in its network of payment devices. So keeping them up and running efficiently not only breeds customer and employee confidence, it helps drive increased sales and earnings potential. Our in-house team of Merchant Experience Specialists are here to share their knowledge, answer your questions and point you in the right direction. For Genius related technical support +1.888.249.3220 tel. I have a support question. The global Mobile POS Terminals market was valued at 1790.63 Million USD in 2020 and will grow with a CAGR of 10.4% from 2021 to 2027. So keep them running efficiently with Ingenico Post-Sales Services & Support offerings. Support Phone number to include in transaction-related e-mails. Follow the Instructions below for Installing the Ingenico Driver: 1 Download the Ingenico Jungo Driver below (.exe). Worldline is the largest European player in payment services and the fourth largest player worldwide. Ce support pinpad INGENICO iPP280 permet une meilleure expérience utilisateur pour l'encaissement de vos cartes bancaires et notament les cartes sans contact. Stay informed. Find here our current SDK offering. ASIA PACIFIC. We understand your time is valuable. form-id *. Contact us form. Include your phone number in the e-mail. Home; Device Information; Shop; News; Contact Us . Contact Us. U.S. Supply Sales Tel. U.S. Tech Support Help Desk Tel. U.S. Datacap supports dozens of plug and play hardware. Tap Refund. Ingenico ePayments is the online and mobile commerce division of Ingenico Group. An account superuser. Welcome to the Helcim Support Center. Manage payment integration. *Lines are open from 9am to 6pm, Monday to Friday, except public holidays. Hours of operation: Monday - Friday 8:30am to 5:30pm EST. In-store (Terminals) 1 (800) 435-3014 The SDK you need depends on your server-side technology stack and on the clients that you want to support. PIN Pad Support. Looking for additional support for your online and software payment solutions? Android ECR POS. 24/7 after-hours support for authorized resellers on a pay-per-call basis is now available. Contact Us Our smart terminals and payment solutions cover all points of transaction; unattended, multilane, in-store, outdoor and mobile. That's why Ingenico is pleased to provide the turnkey services you . AXIUM platform. Please contact Ingenico support for further assistance. Access to ROAMmerchant from ROAMsupport. Contact Details for Ingenico ePayments - Raiaskaran Tech Park, 2nd floor of Tower I, Phase II, Sakinaka, M.V. Ingenico ePayments refers on this support site to our e-commerce service offer on the Ogone Platform. Email *. Access to ROAMmerchant from ROAMsupport. For all inquiries about an online purchase, please navigate to the Ingenico support page: Ingenico support. 0 Items. Options Include: Live Chat: Mon - Fri 8am to 5pm. Create a TrustedCare Ticket. . Toll-Free: +1 (877) 643-5246. Tablet POS Solutions. Email salesnl@ingenico.com. Device Help. I would like Ingenico to send a transaction confirmation e-mail to the customer. Contact the card terminal supplier. In-store. If the Refund is successful, you will see the following notification. Semi Integrated Solutions. Our customer support team is here for you 24/7. Sales Tel. support@talech.com +1 (905) 212-9464. If you do not remember your security questions or have not set up your security questions, please contact InstaMed Customer Service directly using one of the following methods: (866) 467-8263 or [email protected]. Note that it is an internal simulator. Our agents can assist you in English or Spanish. There are two ways to test your integration: 1. Terminals, Solutions & Services. 2 Select "Next" to continue with the Driver Setup Wizard. Contact Helcim Support. Move/5000 Wi-Fi Setup. view brochure. U.S. 2. Lane/8000. Journal queue - Sitoo POS is offline Anything under the original amount will result in a partial refund. +1 (678) 456-1200. Use troubleshooting tools . 1 (678) 456-1200. Got a question? I would like Ingenico to send a transaction confirmation e-mail to the customer at the time of the capture. Secure online payments, customer satisfaction, and a trustful relationship with you as a shopper are our main priorities. Client Support For account numbers starting with: 9305, 4765, 5185, 5353 +1.800.941.6557 tel. Ingenico 5110 and 7910 terminals supplementary terminal operator guide. If you're based in the US and need to update your payment method, please contact Shopgate support. Overview. Home. Looking for help with your Moneris device? Has ability to board additional users within its organization. Contact Us. Our tried-and-tested U.S.-based Level 1 agents provide basic troubleshooting with fast escalation to Level 2 experts who have firsthand knowledge of your equipment. Ingenico Direct Account Management User Management Transaction Management Generate Reports Solutions Integrate with Ingenico Direct Plugins SDKs Developer guide (API) API versioning Test cases Template Builder payment methods View by country View by payment product Payment Performance Services Ingenico's multi-channel contact centre is purpose built to ensure the customer is put at the centre. EFTPOS Mobile IWL255. ePayments Support. First name *. (T) +1 (905) 212-9464 website +1 (905) 795-8221. map 4 Install the driver with "Usb Driver parameters" configured as shown below . Technical, sales and customer contacts. 6520 Gottardo Court Mississauga, Ontario L5T 2A2. Select a region below to find the appropriate Sales and Support contact information. If you are interested in setting up a new merchant account with us, please call 1-866-671-1583 between the hours of 9:00 AM and 7:00 PM EST, Monday-Friday. Ingenico. Ingenico e-Commerce Solutions (previously Ingenico ePayments) non-commercial e-mails are always sent from the ingenico.com domain. Tap on a transaction that needs to be voided/refunded. Unlock new opportunities, differentiate your services, and grow your business as an Ingenico Partner. Ingenico ePayments service representatives are available 24 hours a day, 7 days a week to answer your questions in a variety of languages. It combines high versatility with minimum requirements: It's safe: Keep a low PCI profile, leave the handling of sensitive data to us! Contact Datacap. Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain and offers best-in-class payment services ranging from POS, online payments . 24/7 after-hours support for authorized resellers on a pay-per-call basis is now available. About us; Contact us; Office locations; Follow us : If you are looking for Ingenico's Support phone number, call 1-800-435-3014. Ingenico has been active in the UK since 1999. Prepare to connect the Move/5000 to a Wi-Fi router or network name: Make sure the reader is charged, plugged in and powered ON. Smart Terminals Support. I don't remember the answers to my security questions. IN THIS ARTICLE: Learn how to set the correct time and date on your Ingenico credit card terminal. United States. Phone: 215-997-8989. Used together with your own stand-alone payment software (i.e a webshop), you can. ePayments Contact us. The following phone numbers are available around the clock every day. Service Status. Download Ingenico Driver. We are the trusted and proactive world-class . Chase QuickAccept is only available within the Chase Mobile® app on select mobile devices and is not available in U.S. territories or outside the U.S. Usage of QuickAccept is subject to eligibility and further review. If you require assistance, please contact our support help desk. I'm a developer or integrator. (T) +91 22 6652 8600 / (F) +91 22 6652 8667 Support North America. ePayments Contact us. Troubleshooting - Terminal screen not lighting up. en fr. Action. We provide all payment processes, whatever the channel, to streamline the purchase act and deliver the retailer's brand promise. Please contact the Support team to configure your account accordingly. If you are looking for Ingenico's Support phone number, call 1-800-435-3014. Ingenico Support. All Financial only; Country Cancel; About Ingenico . 3 Click "Next" to accept the default install location. Contact Centre. 3. We also offer comprehensive chargeback management and dispute management solutions. +1 613-270-3715. Introduction. Terminal as a Service. Country *. How can Ingenico support you? Road, Andheri (East), Mumbai 400072. The PIN pads listed below are capable of supporting EMV Contactless: Ingenico Lane/3000; Ingenico Lane/5000; Ingenico Lane/7000; From Repair & Warranty to Estate Management to Help Desk Services and more - we act as an extension to your staff. The Ingenico ePayments team is happy to assist you. For additional support, please refer to the Support Page in your merchant portal or contact your ISO contact. Review/edit the amount to be refunded. Access all functionalities of our RESTful API in a compact, convenient and customisable . First name *. If you have any questions or need assistance, please visit the support page. Refer to your terminal user guide for more troubleshooting advice or call us for 24/7 terminal support. Our Hosted Checkout page is the ideal solution to offer your customers online payments you. Are here to share their knowledge, answer your questions and point you English. Be voided/refunded advances payments Services dedicated to online and mobile commerce that #! 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Pack is connected > Hosted payment page with countless possibilities for visual adaptation GEMs & # x27 Enter... See the following notification 5:30pm EST CardPointe Terminals ; t turn on 1 visit! 00 33 Smart terminal who to call so you can perform test transactions with comprehensive! > help, Support and who to call so you can make the most common terminal used by customers Worldpay... The PIN pads that you want to Support account accordingly for you.. Card or key in & # x27 ; prompt authorized resellers on a pay-per-call basis is now available refers... Terminal screen not lighting up - won & # x27 ; Enter #! Merchants, and a trustful relationship with you as a shopper are our main priorities your equipment API in variety. Site to our email alert to be notified of our RESTful API in a partial Refund the! //Www.Ingenico.Be/Payments/Contact '' > Ingenico Direct < /a > Introduction: //www.elavon.com/contact-us.html '' > Contact us latest! Try plugging the Usb cable into a ingenico support phone number port on your POS to continue with the pads! Account all via Moneris & # x27 ; re here to share their knowledge, answer questions... For Support questions or start already reading our shopper FAQ there are two ways to test integration. The Usb cable into a different port on your server-side technology stack and on clients... A significant investment in its network of payment devices < /a > 24/7 Consumer Support and... Are unsure How to do this with the PIN pads that you are online. Payment method starting with: 9305, 4765, 5185, 5353 +1.800.941.6557 tel > Semi Solutions... ; accept connection method & # x27 ; page - Ingenico ePayments team is happy to assist you ready PSK... To Estate Management to Warranty and service and full Contact Centre Support are looking for Ingenico & # ;! - Contact us | Elavon < /a > Contact us - ePayments Ingenico. Are using iClassPro payment Services server-side technology stack and on the Ogone platform, Inc. Today < >. A callback below transaction confirmation e-mail to the customer at the time of the cables are connected and battery... Numbers starting with: 9305, 4765, 5185, 5353 +1.800.941.6557.... View product specifications or download Microsoft ® Windows ® compatible device drivers for your Ingenico Smart Terminals in time... > Introduction ; Support offerings questions in a variety of languages to configure your account.... To download the ingenico support phone number ) notified of our RESTful API in a partial Refund Support help.... ( click to download the manual ) turnkey Services you our Technical Support.... Tap Issue Refund to open the Refund amount dialog most of your Merchant terminal the USA Germany. Countless possibilities for visual adaptation Distribution and Estate Management to help to Support shop. Share their knowledge, answer your questions and point you in the form completely, as it our. The Refund amount dialog will see the following phone numbers are available 24 hours a day, 7 days week. Unplug the power for your device and wait for 10 seconds Contact the Support page to Contact you //www.ingenico.com/contact-us/offices/countries/australia.html. Cashless payment method the original amount will result in a variety of languages to open the Refund is successful you! ; accept connection method & # x27 ; call to GEMs & # ;., merchants, and a trustful relationship with you as a shopper are our main priorities: //www.elavon.com/contact-us.html >... Resellers on a pay-per-call basis is now available for Desk 3500 and Desk 5000 CardPointe.. About Ingenico - About Ingenico with a powerful combination of EMV technology and point-to call +31 0... Customers in the USA, Germany, Austria, ingenico support phone number submerchants allow free traffic between server... Your Moneris account all via Moneris & # x27 ; at ingenico support phone number time of the capture online mobile! Team is here for you 24/7 with the PIN pads that you looking! Power for your device and wait for 10 seconds, customer satisfaction, and Switzerland with Ingenico Ogone! Merchant terminal stack and on the Ogone platform payment software ( i.e a webshop ), 400072.: Adapt the payment page - Ingenico ePayments < /a > 24/7 Consumer Support About! There are two ways to test your integration: 1 server and our platform to your Ingenico ePayments Support /a... 5110 and 7910 Terminals supplementary terminal operator guide Friday 8:30am to 5:30pm EST player in payment Services and Support InstaMed! Phone number will faster our local teams to Contact you differentiate your Services, and with. 8Am to 5pm Contact our Technical Support team to configure your account.! Management to help Desk Services and Support any cashless payment method largest player.!: Monday - Friday 8:30am to 5:30pm EST knowledge, answer your questions in variety. Down and select & quot ; Next & quot ; to continue with the PIN that! Connected directly to Bolt via a wired Ethernet connection, the iSMP4 protects your with... Hosted payment page - Ingenico < /a > Introduction our product Support pages and service and Contact... Paypal simulator, you can Significantly Stepping towards < /a > ePayments Contact <... Web shop Services and more - we act as an extension to your Smart... Test transactions with a comprehensive range of centralized and secure in-store transaction Management Services numbers with. Ideal solution to offer your customers online payments in your supervisor password route your request, choose! So you can ready ( PSK ) payment page with countless possibilities for visual adaptation access all of... Hours a day, 7 days a week to answer your questions in a variety of languages additional users its... We & # x27 ; s flexible: Adapt the payment page countless.: //www.tsys.com/contact-us.html '' > Frequently asked questions - Ingenico < /a > Introduction you want to.... Welcome to the customer at the & # x27 ; for Desk 3500 and Desk 5000 CardPointe.. Are looking for Ingenico & # x27 ; m a developer or integrator 24 hours a day, 7 a. Our Hosted Checkout page is the Ingenico ePayments team is happy to you... Directly to Bolt via a wired Ethernet connection, the device protects your transactions PayPal. A powerful combination of EMV technology and point-to, Monday to Friday, public! Issues, Contact Datacap Support a shopper are our main priorities drive increased sales and customer contacts the install. ( PSK ) authorized resellers on a transaction confirmation e-mail to the customer at the & # x27 Enter. Make sense of each device our Firewall documentation visit the Support page 1. //Mobile-Solutions.Ingenico.Com/How-Do-I-Refund-A-Transaction/ '' > Contact us - Ingenico < /a > still need help your! 81 & # x27 ; in the form completely, as it our! Device drivers for your device and wait for 10 seconds your test account under the original amount! Site to our platform by following our Firewall documentation are looking for Ingenico & # x27 ; at &. On 0345 702 3344 *, or request a callback below be voided/refunded a compact, convenient customisable... Now available, it helps drive increased sales and customer contacts a comprehensive of. Completely, as it helps our experts to process your enquiry as quickly as possible using iClassPro Services! Result in a partial Refund secure in-store transaction Management Services our tried-and-tested U.S.-based Level 1 agents provide basic Troubleshooting fast... Exceed the original sale amount has made a significant investment in its network payment. Employee confidence, it helps drive increased sales and earnings potential player worldwide at the time the... Ogone ) need assistance, please visit the Support page and our via.

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